Terms and Conditions for Man With Van Longlands
These Terms and Conditions set out the basis on which Man With Van Longlands provides moving, delivery, collection, and related transport services within the United Kingdom. By making a booking, confirming an estimate, or allowing work to begin, the customer agrees to these terms. These conditions are designed to make the service clear, fair, and legally compliant. They apply to domestic and commercial customers, and to all standard moving arrangements supplied under the Man With Van Longlands name. They should be read carefully before any booking is confirmed.
In these terms, “we”, “us”, and “our” refer to the service provider operating under the name Man With Van Longlands, and “you” or “the customer” refer to the person or business requesting the service. The agreement covers the booking process, payment arrangements, cancellation rights, liability limits, waste handling duties, and the law governing these terms. If any part of these conditions is not understood, the customer should raise it before the booking is completed. Once a booking is accepted, the service is provided on the basis of these terms, unless otherwise agreed in writing.
We reserve the right to update these Terms and Conditions at any time. The version in force at the time of booking will normally apply to that particular service, unless a change in law requires an immediate update. Any changes made after a booking has been accepted will not affect rights that have already accrued, unless both sides agree otherwise. Customers are encouraged to keep a copy of the terms for their own records.
Booking process begins when the customer provides the relevant details of the job, including the collection and delivery locations, access conditions, item type, quantity, preferred date, and any special handling requirements. An estimate may be based on the information supplied, and that estimate is only valid if the information is accurate and complete. If the job details change before the service date, the price, vehicle requirement, labour time, or availability may need to be revised. A booking is not confirmed until we have accepted it and, where required, received the agreed deposit or prepayment.
We may ask for photographs, measurements, or further information before confirming a van moving service, particularly where items are large, fragile, unusually heavy, or difficult to access. We may also refuse or amend a booking if the customer requests transport of items that are unsafe, prohibited, or beyond the capability of the vehicle or crew. The customer must ensure that access routes, parking arrangements, and loading points are suitable and lawful. If specialist equipment, additional staff, or multiple journeys are required, this may be charged as an additional service.
By placing a booking, the customer confirms that they are authorised to enter into the agreement and that all details provided are truthful to the best of their knowledge. The customer must be available, or must appoint a suitable representative, at the agreed start time. Delays caused by missing information, inaccessible premises, parking restrictions, or failure to provide required access may result in extra charges or cancellation of the service. If the work cannot proceed because of inaccurate booking information, the customer remains responsible for any reasonable costs already incurred.
Payments for Man With Van Longlands services are due in accordance with the price confirmed at booking, unless revised in writing. Prices may be based on an hourly rate, a fixed quote, or a combination of both, depending on the nature of the job. Any estimate provided before inspection is not a binding final price unless explicitly stated. Where the actual work differs from the original description, we may adjust the amount payable to reflect the time, distance, labour, materials, or additional transport required.
Unless otherwise agreed, payment must be made on completion of the service or in advance where a deposit, part payment, or full prepayment has been requested. We may accept bank transfer, card payment, or another agreed method, but we are not obliged to accept cash unless agreed beforehand. If an invoice is issued, payment is due by the stated due date. Late payment may lead to recovery action, and we may charge reasonable costs arising from overdue accounts where permitted by law.
If the customer fails to make payment on time, we may withhold delivery, decline to unload, or suspend further services until payment is received, subject always to legal obligations and safety considerations. Any discounts, promotional rates, or special offers are valid only for the period and conditions stated at the time of booking. They cannot be combined unless expressly permitted. If a customer disputes part of an invoice, they should pay the undisputed amount promptly and raise the issue in writing so it can be reviewed.
Cancellations and rescheduling are permitted, but charges may apply depending on how much notice is given. If the customer cancels after a booking has been confirmed, we may retain a deposit or charge a cancellation fee to cover administration time and any loss of work, especially where the vehicle, team, or equipment has already been reserved. The exact charge may vary according to the timing of the cancellation and the resources committed to the job.
If the customer needs to change the date, time, access arrangements, or service specification, they should notify us as early as possible. We will use reasonable efforts to accommodate a new arrangement, but alternative dates cannot be guaranteed. If a rescheduled booking cannot be fulfilled because the revised details are not available or are not suitable, the original cancellation rules may still apply. A same-day cancellation or a failed attendance caused by the customer’s omission may be treated as a late cancellation.
We may cancel or postpone a booking where necessary because of severe weather, traffic disruption, vehicle breakdown, staff illness, unsafe access, legal restrictions, or any event beyond our reasonable control. If we cancel for reasons within our control and cannot offer a suitable alternative, any amount paid in advance for the cancelled element will normally be refunded. However, we will not be responsible for indirect loss, missed deadlines, or consequential costs arising from a cancellation or delay caused by circumstances outside our reasonable control.
Liability is limited in accordance with these Terms and Conditions and the law. We will take reasonable care when handling, loading, transporting, and unloading items, but the customer is responsible for ensuring that goods are suitably packed, labelled, and protected unless we have agreed in writing to pack them. Delicate items, antiques, electronics, glass, and high-value possessions should be declared in advance. If these items are not declared, we may decline to handle them, or any claim may be reduced to reflect the additional risk not disclosed.
We are not responsible for damage caused by items that are already defective, poorly packed, structurally weak, or unsuitable for transport. Nor are we liable for hidden defects, pre-existing wear and tear, or damage caused by the customer’s own instructions, including instructions to move goods in a manner that is unsafe or contrary to our advice. The customer must point out any item that requires special handling, and must secure any loose parts, drawers, lids, or fittings before the move begins. Where we agree to dismantle or reassemble furniture, this will be done with reasonable skill and care, but we cannot guarantee manufacturer-level reconstruction of items not designed for repeated disassembly.
Liability limits also apply to delays, loss of profit, business interruption, or other indirect losses, which are excluded to the fullest extent permitted by law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. If a claim is made, the customer must notify us as soon as reasonably possible and provide evidence, photographs, and any relevant documents. Claims made long after the event may be difficult to assess and may be rejected if delay prevents a proper investigation.
Where goods are transported on behalf of a customer, the customer is responsible for ensuring that the goods are lawful to move and are not stolen, dangerous, or prohibited. We may refuse carriage if we believe an item poses a risk to health, safety, property, or legal compliance. If we reasonably suspect that an item contains hazardous contents, we may stop the job and, where required, notify the relevant authorities. Any loss caused by the customer’s breach of this obligation remains the customer’s responsibility.
The customer must ensure that their own insurance cover is adequate for the goods being moved, especially where the goods are valuable or irreplaceable. Our service may include standard care in handling, but this is not a substitute for goods-in-transit insurance or specialist cover. If additional insurance is required, the customer should arrange it before the service date. Where we have agreed to provide a higher level of responsibility in writing, the written agreement will set out the applicable limits and conditions.
Waste regulations are an important part of our service. If the job includes the removal, disposal, or transport of unwanted items, the customer must make clear whether the items are waste, reusable goods, or items to be delivered elsewhere. The customer must not present regulated waste, hazardous waste, electrical waste, clinical waste, asbestos, oils, solvents, chemicals, batteries, gas cylinders, or other controlled materials unless we have expressly agreed to handle them and all legal requirements have been met. We may refuse any item that does not comply with waste law or that cannot be lawfully transported.
Where we are asked to remove waste, the customer must provide accurate information about the type, quantity, and origin of the waste. Under UK waste regulations, the person producing the waste may retain responsibility for it until it is properly transferred to an authorised carrier or disposal facility. We may require evidence that an item is eligible for removal, and we may issue or request a waste transfer record where appropriate. The customer must not use the service to avoid lawful disposal obligations, fly-tipping prohibitions, or recycling duties.
Any items that appear reusable, donated, or destined for resale should be clearly separated from waste. We are not responsible for identifying items the customer has left unattended, mixed, or mislabelled. If prohibited materials are found among general waste, we may stop the collection and charge reasonable additional costs arising from segregation, safe storage, return, or compliant disposal. The customer remains liable for penalties, fines, or costs arising from incorrect description, unlawful disposal instructions, or failure to disclose restricted materials.
Customer responsibilities include ensuring that the premises are ready for the service, that access is legal and safe, and that any parking permissions, permits, or loading permissions are arranged in advance unless we have agreed to do so. The customer must protect floors, walls, stairs, lifts, and communal areas where appropriate, and must warn us of any fragile surfaces or site restrictions. If moving through shared buildings or managed properties, the customer should obtain any necessary permissions from building management, landlords, or neighbours where required.
The customer must be present at pickup or delivery unless another responsible adult has been appointed to act on their behalf. If no one is available to provide instructions, sign for goods, or confirm completion, we may delay the job, place the goods into temporary storage if safe and lawful to do so, or return at an additional cost. Any storage, redelivery, or waiting time caused by the customer’s failure to attend may be charged reasonably. We are not responsible for items left unattended at kerbside or in unsecured locations at the customer’s request.
Delay and access issues may affect the duration and cost of the service. If traffic, road restrictions, lift failures, blocked entrances, or unannounced access problems cause additional waiting or extra labour, we may charge for the additional time. Our team will act reasonably and communicate issues where possible, but we cannot guarantee arrival times where they are affected by factors outside our control. The customer should allow adequate flexibility, particularly when moving bulky furniture, multiple loads, or items requiring careful handling.
General terms apply to all services provided by Man With Van Longlands. If any term is found to be unlawful or unenforceable, the remaining terms will continue in full force. A failure by us to enforce any right immediately does not mean that right is waived. The customer may not transfer or assign their rights or obligations under the booking without our consent. We may assign or subcontract part of the service where this is reasonable and does not reduce the standard of care owed to the customer.
We may record the details of a booking, including contact information, service notes, and payment records, for administration, accounting, compliance, and dispute resolution. Any personal data will be processed in accordance with applicable data protection law and our privacy practices, where relevant. The customer agrees that we may use reasonable contact methods for booking administration, but no marketing communication is implied unless separately permitted. Nothing in these terms creates a partnership, employment relationship, or agency arrangement between the parties.
Governing law is the law of England and Wales. These Terms and Conditions, and any dispute or claim arising from them or in connection with them, shall be governed by and interpreted in accordance with that law. The courts of England and Wales shall have exclusive jurisdiction unless mandatory law provides otherwise. By booking with us, the customer agrees that any disagreement will first be raised in a reasonable manner so that both parties may attempt to resolve it promptly and fairly before formal proceedings are considered.